# Return Policy
**Last updated: [Date]**
Thank you for shopping at [Your E-commerce Website]. We want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.
## Return Eligibility
To be eligible for a return, the following conditions must be met:
– The item must be unused and in the same condition that you received it.
– The item must be in the original packaging.
– You must provide proof of purchase (order number, receipt, or confirmation email).
## Return Window
You have 30 calendar days from the date you received your item to request a return.
## Return Process
- **Initiate a Return**: Contact our customer service team at [your email address] or [your phone number] to initiate a return. Provide your order number and reason for return.
- **Return Authorization**: Our team will review your request and, if approved, will provide you with a return authorization and instructions on how to return your item.
- **Ship the Item**: Package the item securely and ship it to the address provided in the return authorization. Please include the return authorization in the package.
## Refunds
Once we receive your return and inspect the condition of the item, we will process your refund. Please note:
– Original shipping charges are non-refundable.
– You will be responsible for the cost of return shipping unless the return is due to our error (e.g., you received a defective or incorrect item).
Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned item.
## Exchanges
If you need to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item. We do not offer direct exchanges.
## Non-Returnable Items
Certain items are not eligible for return, including:
– Gift cards
– Downloadable software products
– Personal care items (e.g., beauty products, hygiene items)
## Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] or [your phone number] with your order number and a description of the issue. We will work with you to resolve the problem quickly.
## Contact Us
If you have any questions about our Return Policy, please contact us:
– By email: [your email address]
– By phone: [your phone number]
– By visiting our website: [your contact page URL]
Thank you for shopping with [Your E-commerce Website]. We value your business and strive to provide the best service possible.